If you have not redeemed your access token, you may request a full refund within 14 days of purchase. We will cancel the token when the refund is issued.
Once a token has been redeemed and a reading has been generated, the digital content has been fully delivered and the purchase is non-refundable.
Duplicate charges, or a technical failure on our side that prevents your reading from being generated, are always refunded in full, regardless of the 14-day window.
Email us from the address used at purchase and include your order number. We will confirm the token status (unused / redeemed) and reply with the outcome. Refunds are returned through the same payment method where the processor allows it; the processor's own refund timing then applies.
Please contact us first before opening a chargeback with your bank: in most cases we can resolve the issue faster, and we hold the token redemption log (when the token was issued, when it was redeemed, and when the reading was generated) as the record of delivery.